Leverage AI-powered Omnichannel Feedback Analysis to
Uncover Customer Pain Points

Customer-Centric Experience

More Lovable Product

Increased Market Share

Accelerated Growth

One Unified Platform. All Channels Connected. Real-time Customer Engagements.

Octoparse CEM: Your central hub for customer interactions across every touchpoint. Integrate e-commerce reviews, social media, chat, surveys, ticketing systems and more into one platform. Respond to every customer cue, transform feedback into actionable insights, and elevate your customer experience.

AI-Powered Insights. Make Data Driven Decisions. Drive Sustainable Growth.

From complex reviews to nuanced social media posts, our proprietary CX-focused AI analyzes every customer signal at scale. Built on advanced AI models and deep industry knowledge, it transforms unstructured feedback into actionable insights. Uncover hidden preferences, motivations, and usage patterns for an unparalleled 360-degree customer view. Empower teams to make data-driven decisions, refine products, and deliver exceptional experiences that drive growth and loyalty.

All Teams Connected. Streamlined Workflow.

Collobrate across teams and drive customer-centric growth. From Product Development to Customer Support, Sales to Fulfillment, our advanced ticketing and notification systems ensures real-time risk alerts, direct them to the right team, and deliver complete data insights to all relevant teams. Eliminate data silos, turn data into actionable strategies, and enhance product quality, messaging, and customer experience.

Top brands trust Octoparse CEM

Octoparse CEM brings us closer to our customers than ever before, so we can prioritize needs and craft products that truly resonate with our customers.

Raymond F.

Head of CMI Siemens