Leverage Omni-Channel Customer Feedback to
Uncover Customer Pain Points

Customer-Centric Experience

More Lovable Product

Increased Market Share

Accelerated Growth

Listen across platforms. Seamlessly connect all touchpoints.

Respond to every customer cue, whether it's from e-commerce reviews, social media posts, chat, surveys, or ticketing systems. Every word shapes your success story. Turn them into impactful actions.

Thriving on deep industry understanding, Octoparse AI uncovers valuable insights.

Octoparse's cutting-edge AI engine, powered by GPT models, deciphers intricate nuances within messy text, unveiling the fine details of customer preferences, motivations, feelings, product usage, and opinions, delivering a comprehensive 360-degree view of your customers.

When teams work together, growth skyrockets!

By tapping into insights from services, products and branding, you can pinpoint opportunities for enhancement, refine messaging strategies, elevate product quality, and streamline service delivery. This customer-centric approach actively addresses evolving needs, cultivating loyalty, satisfaction, and positive word-of-mouth, fueling sustainable long-term growth.

Top brands trust Octoparse CEM

Octoparse CEM brings us closer to our customers than ever before, so we can prioritize needs and craft products that truly resonate with our customers.

Raymond F.

Head of CMI Siemens