Octoparse CEM Blog

Discover how intelligent data scraping empowers Customer Experience Management (CEM). Capture real-time insights from reviews, social media, and competitor sites to enhance CX and accelerate growth.

Discover how leading brands leverage omnichannel customer feedback to achieve 23% higher retention rates and 15% profit growth through AI-powered analysis of reviews, social media, and customer service interactions.

Understanding your audience and staying ahead of the co […]

Introduction From the AI wave sparked by ChatGPT to the […]

Summary Based on consumer reviews of Stanley tumblers o […]

Master Customer Feedback Analytic with steps to gather, organize, and analyze feedback data, turning insights into actionable improvements for your business.

Simple Guide Teaches You How to Analyze Consumer Reviews on Amazon Ecommerce with VOC Tools.

Customer Guide includes answers to establishing a multi-source insight methodology for effective voice of customer program. Learn tangible steps for establishing VOC program to support business customer journey.

A basic introduction to the concept of VOC and how it can be used to help your business grow, from mining user reviews to smart analytics reporting, your eyes are open to much more than just user reviews.

With the rise of e-commerce, the uniqueness of review and ratings data as a data source has become very apparent. When organizations utilize them in the right way, they can answer critically important business questions faster than ever before.

Listen to your consumers and respond to their input to better understand their requirements, wants, and feelings. It sounds easy, and it is. Your firm will benefit significantly from data-driven decision making. However, you do not have to accomplish this alone. There are plenty amazing smart tools accessible to assist you.

How CXM and VoC can improve customer satisfaction? In short, VoC provides insight, and CXM takes action.