Review Insights
Effortlessly collect and analyze product reviews across e-commerce platforms. Identify issues, make informed decisions, and uncover growth opportunities to enhance your brand and boost customer loyalty.
Omnichannel Customer Feedback
- Unify customer feedback data from e-commerce, social media, support, and internal channels with Octoparse CEM. This holistic approach offers a complete view of customer sentiment across all touchpoints, enabling businesses to engage effectively, identify trends, streamline issue resolution, and make data-driven decisions.
Understanding Feedback - Word to Word
- Examine every call, mention, post, chat, text, and email to pinpoint the root cause of customer friction or delight. Octoparse CEM, with over 90% accuracy in recognizing industry-specific terminology, delivers sentiment insights tailored to your business logic, helping you improve the customer experience with precision.
Product and Service Optimization
- Not sure what to tackle next? Use customer feedback to find out. With AI, quickly identify and prioritize key improvements, refine your processes, and make impactful changes that elevate your product and service quality.
Transform CX into Brand Loyalty
- Respond swiftly to customer issues, both within and outside your support channels, to boost your overall CSAT score across all platforms. Octoparse CEM enables brands to meet customer expectations, enhance brand loyalty, and increase customer lifetime value.
CUSTOMER VOICE
"The platform to create the ultimate customer experience"
Bo T.
Octoparse CEM has given us real-time access to our customers' thoughts, allowing us to continuously improve with every drive.
Raymond F.
Octoparse CEM brings us closer to our customers than ever before, so we can prioritize needs and craft products that truly resonate with our customers.
626.778.0099
sales@octoparse.com
