Voice of Customer
Listen to customers, fuel your growth. Turn feedback into insights that drive purchases and loyalty. Make smarter decisions and improve experiences at every step.
Say Goodbye to Data Silos: Access Insights Instantly
- Forget about sifting through endless data or waiting for reports. Get instant access to crucial insights into your customers’ experience by seamlessly integrating internal and external data sources and monitoring millions of online platforms in real-time.
Know Your Customers, Boost Their Satisfaction
- Our NLP smart algorithm analyzes sentiment in reviews, extracting typical opinions across 300+ consumer product categories with over 3000 analysis indicators and 85%+ accuracy. See how happy customers are, what they're saying, and what they want - all in one place. Use these insights to make your customers even happier.
Respond Faster, Keep Customers Happier
- Catch issues before they escalate. Get instant alerts by proactively monitoring your business processes. Create, track, and resolve tickets seamlessly. Stay on top of your operations, every step of the way.
Compare to Compete: Find Your Edge
- See what's working in your market. Compare your products, stores, and social buzz with competitors. Spot trends, find your strengths, and know where to improve. Turn customer chatter into your next big move. Make smarter choices, create better products, and stay a step ahead. It's that simple.
Customer-Driven Innovation: Your Path to Market Success
- Analyze millions of comments, predicting market trends with 90% accuracy. Pinpoint top product improvements, boosting satisfaction by 35% and sales by 25%. Create products customers love before they know they want them. Turn feedback into your competitive edge today.
CUSTOMER VOICE
"The platform to create the ultimate customer experience"
Bo T.
Octoparse CEM has given us real-time access to our customers' thoughts, allowing us to continuously improve with every drive.
Raymond F.
Octoparse CEM brings us closer to our customers than ever before, so we can prioritize needs and craft products that truly resonate with our customers.
626.778.0099
sales@octoparse.com
