Digital Listening
What drives customer choices and satisfaction? Digital data reveals key insights, helping your teams make smarter decisions and improve the customer experience.
Listen Without Limits: Every Source, Every Signal
- Unlock the full potential of every customer interaction with Octoparse CEM. Whether it's social media posts, internal tickets, website reviews, or surveys, we seamlessly integrate all data into one unified database. Our AI-driven analysis then provides insights and answers to all your questions
Tune into the Consumer Pulse: Hot Topics & Key Opinions
- Our cutting-edge NLP engine filters noise and extracts genuine insights across 3,000+ metrics. Uncover customer sentiment with 85%+ accuracy, transforming raw data into actionable intelligence.
- Transform the voice of your customers into a roadmap for success. Stay ahead of the curve – where consumer thoughts become your competitive edge.
Live Competitor and Market Trend Monitoring
- Gain real-time visibility into competitor activities, industry trends, and supply chain dynamics with our comprehensive digital listening tool. Benchmark customer satisfaction against competitors to uncover strategic opportunities and drive growth. Make informed, data-driven decisions that keep you ahead in today's fast-paced market landscape.
Amplify Your Marketing Impact
- Enhance your brand with powerful digital listening. Analyze customer satisfaction across touchpoints, gauge influencer impact, and stay ahead of potential risks with advanced sentiment analysis. Transform warning signs into opportunities with real-time alerts and automated responses, turning challenges into a better customer experience.
Discover Consumer Needs and Purchase Journeys
- Pinpoint and fix core issues from user feedback while uncovering deep customer needs and new product opportunities. Use these insights to make smart decisions on product updates and prioritize effectively, cutting trial-and-error costs and driving rapid growth.
CUSTOMER VOICE
"The platform to create the ultimate customer experience"
Bo T.
Octoparse CEM has given us real-time access to our customers' thoughts, allowing us to continuously improve with every drive.
Raymond F.
Octoparse CEM brings us closer to our customers than ever before, so we can prioritize needs and craft products that truly resonate with our customers.
626.778.0099
sales@octoparse.com
