Ansel Barrett
26 posts

Transforming Customer Experience Management: Voice of Customer and Consumer Insights from Stanley Tumblers Using Octoparse CEM
Summary Based on consumer reviews of Stanley tumblers o […]
February 15, 2025 · 10 min read

How Omnichannel Feedback Collection Powers Customer Experience Excellence
Unlocking the Power of Omnichannel Feedback in the Digi […]
February 14, 2025 · 5 min read

Steps to Effectively Analyze Customer Feedback Data
Master Customer Feedback Analytic with steps to gather, organize, and analyze feedback data, turning insights into actionable improvements for your business.
February 12, 2025 · 5 min read

A Guide to Analyzing Amazon Customers Reviews in 2024
Simple Guide Teaches You How to Analyze Consumer Reviews on Amazon Ecommerce with VOC Tools.
December 24, 2024 · 7 min read

How to Use Voice of the Customer (VoC) Software Effectively
Customer Guide includes answers to establishing a multi-source insight methodology for effective voice of customer program. Learn tangible steps for establishing VOC program to support business customer journey.
December 24, 2024 · 10 min read

What is Voice of the Customer (VoC)?
A basic introduction to the concept of VOC and how it can be used to help your business grow, from mining user reviews to smart analytics reporting, your eyes are open to much more than just user reviews.
December 24, 2024 · 8 min read

Ratings Revealed: Critical Questions Answered with Consumer Reviews
With the rise of e-commerce, the uniqueness of review and ratings data as a data source has become very apparent. When organizations utilize them in the right way, they can answer critically important business questions faster than ever before.
December 24, 2024 · 8 min read

How to Analyze and Act on Customer Feedback Data
Listen to your consumers and respond to their input to better understand their requirements, wants, and feelings. It sounds easy, and it is. Your firm will benefit significantly from data-driven decision making. However, you do not have to accomplish this alone. There are plenty amazing smart tools accessible to assist you.
December 24, 2024 · 10 min read

From Pain Points to Profits: How CXM and VoC Transform the Customer Experience
How CXM and VoC can improve customer satisfaction? In short, VoC provides insight, and CXM takes action.
December 24, 2024 · 7 min read

How to Calculate Customer Demand
Calculating demand accurately allows you to determine production levels, staffing requirements, inventory levels, and more.
December 24, 2024 · 8 min read

TOP 6 CXM Platforms in 2024
Check out the top list of CXM software in 2024, and let CXM solutions bring your business to the next level!
December 24, 2024 · 8 min read

4 Best Tools for Customer Sentiment Analysis
The most recommended solutions for customer sentiment analysis you should never miss in 2024!
December 24, 2024 · 6 min read