Customer Experience Management

See how GenAI + Octoparse CEM turns feedback into actions—omnichannel data, custom tags, AI reports, workflows, and benchmarking for multi-location restaurants.

Earlier today, we sat down with a senior CX leader from […]

Discover how leading brands leverage omnichannel customer feedback to achieve 23% higher retention rates and 15% profit growth through AI-powered analysis of reviews, social media, and customer service interactions.

Understanding your audience and staying ahead of the co […]

Introduction From the AI wave sparked by ChatGPT to the […]

Master Customer Feedback Analytic with steps to gather, organize, and analyze feedback data, turning insights into actionable improvements for your business.

In Tokyo, a customer tweets about a faulty product. Wit […]

In an era where customer experience determines market s […]

In an era where television manufacturers are locked in […]

In today’s $5.8 trillion e-commerce landscape (St […]

Multinational enterprises must look beyond major platforms and leverage local e-commerce and review channels to effectively tailor customer experiences and succeed in diverse global markets.

Picture this: you’re scrolling through your Twitt […]