AI-driven Customer Experience Management - Octoparse CEM
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Yang, George

3 posts

Customer Experience Management : Winning Through Comprehensive Data Scraping

avatarYang, George
Discover how intelligent data scraping empowers Customer Experience Management (CEM). Capture real-time insights from reviews, social media, and competitor sites to enhance CX and accelerate growth.
March 6, 2025 · 5 min read

Transforming Omnichannel Feedback into Strategic Business Intelligence: A Comprehensive Guide

avatarYang, George
Discover how leading brands leverage omnichannel customer feedback to achieve 23% higher retention rates and 15% profit growth through AI-powered analysis of reviews, social media, and customer service interactions.
March 4, 2025 · 7 min read