Octoparse CEM has served hundreds of well-known brands around the world and has been well-received and trusted by customers. By utilizing self-developed big data, deep learning, and NLP natural language processing algorithms, we efficiently extract customer sentiment and typical opinions from massive consumer feedback data, and drill down on the data layer by layer to output “customer experience management” product insight analysis covering the entire product lifecycle, to enable experience-driven brands and enterprises to continue to grow.